Shipping and Return Policy
Packages are discreet for your privacy! So no, your hot mail lady won’t see all the fun toys you’ve just bought. Please allow up to 2 business days for transactions to process before orders to ship after transmittal. After you submit your orders, you will receive an automatic email order confirmation with the full invoice numbers displayed. Please use these invoice numbers when communicating with us or when using our Tracking link to track your order. If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. When you receive your package, promptly check the items to make sure the items are working. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. We are happy to provide account credit or replace items found to be DEFECTIVE. Due to the nature and usage of Adult Products, ALL SALES ARE FINAL and the warehouses do not accept returns. If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier.
You must contact us within the first 48 hours when you have received a defective or incorrect item and are requesting either a store credit or replacement. Contact Support@Ardentley.com with the reference number assigned by the carrier and we will process the claim for you. We will enter the information into your order so that your product issue can be handled smoothly.
Please send your order number, the product name/SKU, and a detailed description of the issue and/or photos to Support@Ardentley.com. Occasionally, manufacturers will have a requirement to receive defective items back. In the event an item needs to be sent in, we will notify you and ask that you include the following in your return package: The packing slip A note telling us what the problem was A note stating whether you would like a store credit or a replacement of the defective item. If you do not include a note, you may not be credited! Some of the products have measurements and some do not. We will not issue a credit for a product without measurements, due to the size. Please make sure the product you are ordering meets all your requirements, including size, before placing your order. In the event a product does not match its description, please contact us at Support@Ardentley.com with details and photos. The same is true for color as different monitors display colors according to user settings. Finally, manufacturers may change packaging styles before they update our images. The product is exactly has described, but the packing may look different. These are not cause for return/credit.